Your Privacy Is Our Responsibility
Keeping your personal information safe at kxn8 is our highest priority. In this policy, we clearly explain — what information is collected, why it is collected, and how it is kept secure.
This Privacy Policy ("Policy") applies to users ("user" or "you") of the kxn8 platform. By using our website and services, you accept the terms of this Policy. Please read the full Policy carefully.
What Information We Collect
We collect various types of information to provide services on the kxn8 platform. A detailed description of that information is given below.
1.1 Personally Identifiable Information
During the account registration and verification process, we may collect the following information:
- Full name and date of birth
- Email address and mobile number
- Residential address
- National ID (NID) or passport number (for age and identity verification)
- Payment information (e.g., bKash, Nagad, Rocket, Upay or bank account details)
1.2 Usage & Activity Information
When you use the kxn8 platform, the following may be collected automatically:
- IP address and device type
- Browser type and version
- Pages visited and click patterns
- Login and logout times and dates
- Bet and transaction history
- Gaming patterns and preferences
1.3 Financial Transaction Information
We store your payment method details to process deposits and withdrawals. However, your complete payment credentials (such as full card numbers or mobile PIN) are never stored on our servers. All financial transactions are secured through SSL encryption.
How Collected Information Is Used
kxn8 uses your collected information only for specific and legitimate purposes. No information is stored or used unnecessarily.
2.1 Service Operations
Your information is used for the following purposes:
- Creating, verifying, and managing accounts
- Processing deposits and withdrawals
- Providing uninterrupted betting and gaming services
- Activating bonuses and promotions
- Tracking VIP program progress
2.2 Security & Compliance
Your information is used to prevent fraud, conduct anti-money laundering (AML) verification, and ensure compliance with responsible gaming policies. This protects your account and the interests of all our users.
2.3 Customer Support
Your account information and transaction history are used to help our 24/7 live chat and email support team resolve your issues quickly.
2.4 Relevant Communications
Based on your preferences and playing patterns, we may send you relevant promotional information. You can stop receiving marketing messages at any time through your account settings. Stopping such communications does not affect your use of the service.
Data Storage & Security
kxn8 applies industry-standard technical and organisational measures to protect your information.
3.1 Encryption & Technical Security
Our platform uses SSL (Secure Socket Layer) encryption, which prevents unauthorised third-party access during data transmission. Sensitive information stored in our database is held in encrypted form.
3.2 Retention Period
Information is stored while your account is active and for a defined period after the account is closed. Some information required to meet legal obligations and resolve disputes may be retained for a longer period. Once no longer needed, information is securely deleted.
3.3 Access Controls
Only authorised kxn8 staff who have been trained and are bound by confidentiality commitments can access your personal information. Every instance of data access is logged and regularly audited.
Data Sharing Policy
kxn8 does not sell your personal information to any third party. Information may be shared in the following limited circumstances.
4.1 Service Provider Partners
Necessary information may be shared with trusted third-party partners for payment processing (bKash, Nagad, Rocket, Upay and bank transfers), identity verification, and technical infrastructure management. These partners are contractually bound to uphold our privacy standards.
4.2 Legal Obligations
Information may be disclosed based on valid legal orders from government authorities, court orders, or regulatory requirements. In such cases, we always disclose only the minimum information necessary.
4.3 Fraud Prevention
Limited information may be shared with industry-standard verification agencies to prevent money laundering, fraud, or other illegal activities. This is essential to protect the interests of all users and the integrity of the platform.
4.4 Business Transfers
In the event of a future business merger, acquisition, or asset transfer, user information may be transferred. In such circumstances, we will provide advance notice and the new controller will be required to uphold the same privacy standards.
Cookies & Tracking Technologies
Cookies and similar technologies are used to improve the experience on our platform.
5.1 Types of Cookies
kxn8 uses the following types of cookies:
- Essential Cookies: To maintain login sessions and ensure security — these cannot be disabled.
- Functional Cookies: To remember your language preference and other personal settings.
- Analytical Cookies: To monitor and improve platform performance — these collect anonymous data.
5.2 Cookie Controls
Cookies can be blocked or deleted from your browser settings. However, disabling essential cookies may cause problems with core functions such as login and transactions. The method for managing cookies varies by browser — see your browser's help section for details.
Your Rights as a User
As a kxn8 user, you have specific rights regarding your personal information. We are committed to respecting these rights.
Access
You can request to see what information we hold about you. We will provide that information within a reasonable time.
Right to Rectification
If there is any error in your information, you can request a correction. Keeping information accurate and up to date helps maintain the quality of service.
Right to Erasure
In certain circumstances, you can request that your information be deleted. Some information may need to be retained due to legal obligations.
Restriction of Processing
In certain cases, you can request that the processing of your information be restricted, such as when the accuracy of the information is disputed.
Right to Portability
You can request to receive certain information about yourself in a structured, machine-readable format.
Right to Object
You can object to marketing messages or profiling. Your objection will be respected.
6.7 How to Exercise Your Rights
To exercise any of the above rights, email us at [email protected]. We will generally respond within a reasonable time after receiving your request. Additional information may be requested to verify your identity.
Third-Party Links & Services
7.1 Game Providers
Our platform includes content from various game providers including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. These providers may process independent data to operate their game software. Their respective privacy policies will apply.
7.2 Payment Processors
bKash, Nagad, Rocket, Upay and bank transfer services are independent companies. When completing a transaction, you connect with them directly and their privacy policies apply. kxn8 is not responsible for how these services use data.
7.3 External Links
Our platform may contain links to third-party websites. kxn8 is not responsible for the privacy practices of those websites. It is your responsibility to review their privacy policies before visiting any external site.
Protection of Minors
8.1 Age Verification Policy
kxn8 is for individuals aged 21 and above only. We do not knowingly collect any personal information from minors. Age verification is mandatory during the registration process and those under 21 cannot create an account.
8.2 Inadvertent Collection
If we become aware that a person under 21 has created an account or provided information, that account will be closed immediately and the associated information will be securely deleted. If you believe a minor is using our platform, please notify us at [email protected].
Changes to the Privacy Policy
9.1 Update Process
kxn8 may update this privacy policy from time to time to keep up with changes to the service, legal requirements, or industry best practices. After each update, the "Last Updated" date at the top of the page will change.
9.2 Notification of Changes
If there are significant changes to the privacy policy, we will notify you via your registered email or through a notification on the platform. Continuing to use the platform after changes have been made will be considered acceptance of the updated policy. You are advised to review this page regularly.
Contact Us
Get in touch with us for any questions, complaints, or requests related to privacy.
Privacy Support
Our team is always ready to help with any questions about your information. We provide support in Bengali and English.
You will receive a response within a reasonable time after your identity has been verified.
More Important Information
The pages below contain more information relevant to you.